FAQ

Customers visiting the Balearics (Mallorca, Menorca and Ibiza) are required to pay a Sustainable Tourism Tax. The amount of the tax depends on the category of the hotels. As BH Mallorca has 4 stars, the charge will be 3.30 euros per person per day (VAT included). This is payable at check in.

The official Government page is only available in Spanish so for more information please check:

See more information

When you book an All Inclusive Suite at BH Mallorca for Summer 2018 it includes:

• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.
• Entrance tickets to our open-air gigs featuring the World’s biggest DJs every Tuesday and Thursday from 15th June to 24th August.

• All Inclusive food from 9am to 9pm including soft drinks, local beer and wine from the self service station

o Breakfast: 9am – 11am
o Lunch: 1pm – 3pm
o Dinner: 7pm – 9pm
o Between these hours, snacks will be served

• Local alcoholic and soft drinks are available from the All Inclusive Bar from 11am – 8pm every day.
• All our suites are fully reformed to a 4* standard with free high-speed Wi-Fi throughout the complex and air-conditioning.

When you book a Room Only Suite at BH Mallorca for Summer 2017 it will include:

• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.
• Entrance tickets to our open-air festival gigs featuring the World’s biggest DJs every Tuesday and Thursday from 15th June to 24th August.
• Snack Bar offers a paid service for Room Only guests.
• All our suites are fully reformed to a 4* standard with free high-speed Wi-Fi throughout the complex and air-conditioning.

Our All Inclusive food service runs from 9am to 9pm every day. Breakfast is offered in our buffet restaurant from 9am to 11am, Lunch from 1pm to 3pm and Dinner from 7pm to 9pm. In between these times, snacks are available. Soft drinks, local lager and wine are available from the self service station.
Our All Inclusive drinks service runs daily from 11am to 8pm. This will include local alcoholic and soft drinks.

Yes. Breakfast is served until 11am which is check out time. If you wish to extend your All Inclusive food and drink services until your departure time you may do so at the reception desk for a reduced price

Yes you can. These can be purchased from the reception desk.
Cost varies depending on dates.

Yes we have safes in every room and this costs 5€ per day with a 5€ refundable deposit for the key.

The 30€ deposit is a standard deposit for breakages.
This will be refunded on your last day when you check out at 11am.

You can check in any time after 14:00, and check out is before 11:00.

Yes you can but this service is subject to availability. Please check availability and price with reception the day before departure.

There is free street parking around the hotel and a public car park.

Island Beach Club and Twisted Waterpark open 11am – 8pm. The waterpark closes at 7pm. These times are subject to change without prior notice.

Please check our website or social media platforms for the latest updates as DJs are announced.
- Facebook: BHmallorcaHotel
- Twitter: @BHMallorca
- Instagram: @bhmallorca

Depending on DJ – the gigs start between 7pm – 8pm and finish at midnight.

Sorry this is not included in the price.

Each guest is provided with one bath towel and one hand towel for room use. We ask you not to take these to the pool or beach.

We have 3 types of suites available at BH Mallorca. Stage View Suites (see the World’s biggest DJ’s from your own balcony!) Superior Suites with views of our fabulous pool areas and our Standard Suites with views of the hotel surroundings.

The minimum age to stay at BH Mallorca is 18.

Each and every passenger that is 17 at the time of travelling must be accompanied by a person who is 18+. For example: if there are two 17 year olds travelling, they must be accompanied by at least two 18 year olds. We must have written permission for each passenger under 18 from a parent/guardian with a copy of the same parent’s passport. This can be sent to info@gchmallorca.com clearly stating the lead passenger name, arrival/departure dates and booking agent used.
The acceptance of your reservation is at the discretion of the hotel and we politely remind you that we reserve the right to refuse your booking and/or at check-in. If in doubt, please contact us.

Unfortunately this is not possible.

Yes. There is a luggage room available to all our guests

Free hi-speed WiFi is available throughout the whole complex.

What isn’t?! You’re a 3 minute walk from the legend that is BCM (voted No.5 Club in the World!), 2 minutes from all the bars, clubs and party capital of the World that is Magaluf and just 5 minutes from one of Mallorca’s best beaches! What’s not to like?!

Yes, you can pay 100% online in advance to secure your dream holiday

If you want to pay in advance please send us details below to payments@gchmallorca.com

• Name on Card
• Card number
• Expiry date
• 3 digit code on back of card.

Your card details will be only used for the amount and service you ask us. It will not be stored or saved after the amount has been deducted. This is only a service we are providing to help your holiday experience and if you want to pay on check in, this option is still available.

No problem! For reservations made directly with us, contact us at callcentre@gchmallorca.com and we’ll do everything we can to help! If you made a reservation with a travel agent or online, you will need to contact them directly

The maximum number of guests per room is 2. Please don’t ask us for anymore as we’ll have to say no! If you book a stage view room, during the concert, only the room occupants are permitted on your balcony.

If you are a group of 5 people or more you can contact our transfer partner at TRANSFER BH MALLORCA
Please provide all passenger names and passport numbers together with the flight details (arrival/departure times, airport and flight numbers).
Once booked you will receive meeting point instructions and contact numbers.

If you have any other questions or queries please do not hesitate to contact our dedicated team on info@gchmallorca.com