BH Mallorca’s FAQ in Magaluf

The minimum age to stay with us is 18.

There must be at least one guest aged 18 years or above per booking. Each 17 year old must send written permission from a parent/guardian with a copy of the same parent’s passport. This can be sent to info@gchmallorca.com clearly stating the lead passenger name, arrival/departure dates and booking agent used.

The acceptance of your reservation is at the discretion of the hotel and we politely remind you that we reserve the right to refuse your booking and/or at check-in. If in doubt, please contact us.

Unfortunately this is not possible.

In BH Mallorca Hotel the maximum number of guests per room is 5. In Club B a maximum of 4 can be accommodated. BH Mallorca Apartments can sleep up to 6 in a two bedroom apartment.

A 30 euros deposit (per person) and the Sustainable Tourism Tax.

The 30€ deposit is a standard deposit for breakages. This is per person and must be paid in cash (Euros) at check-in. It will be refunded on your last day when you check out at 11am.

Customers visiting the Balearics (Mallorca, Menorca and Ibiza) are required to pay a Sustainable Tourism Tax. The amount of the tax depends on the category of the hotels. As BH Mallorca Hotel has 4 stars, the charge will be 3.30 euros per person per day (VAT included). Club B by BH Mallorca and BH Mallorca Apartments have 3 stars so the charge will be 2,20 euros per person per day. (VAT included). This is payable at check in

When you book an All Inclusive Suite at BH Mallorca it includes:
• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.
• Unlimited access to on-site BH Fitness, the world's largest outdoor Gym.
• All Inclusive food from 9am to 9pm.

o Breakfast: 9am – 11am
o Lunch: 1pm – 3pm
o Dinner: 7pm – 9pm
o Between these hours, snacks will be served
o Our bar is available from 11:00 a 20:00 h.

When you book a Room Only Suite at BH Mallorca it will include:
• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.
• Unlimited access to on-site BH Fitness, the world's largest outdoor Gym.

All Inclusive Island Beach View Suite bookings of 4 nights or more can enjoy an exclusive poolside VIP Experience. This includes:
• a Bali bed booking on one day of your stay (choice of day subject to availability)
• a 70cl bottle
• 3 jugs of soft drink or juice
• Fruit or candy brochette
Each bed can accommodate 4 people. Reservations of 7 nights or more can enjoy 2 VIP days.
Island Beach Club View Suite VIP Experiences must be booked prior to arrival with your booking agent.
•To confirm your VIP bed reservation, please contact the VIP Team after check-in

Club B Apartment Annex is an exclusive annex of BH Mallorca Hotel less than 10 meters away where you can benefit from both staying in an apartment and the fabulous facilities offered by the hotel. Guests will have daily access to BH Mallorca Hotel from 9am to 9pm including BH Fitness, Twisted Waterpark, Island Beach Club and the food and drink services.

When you book an All Inclusive Apartment at Club B by BH Mallorca for Summer 2020 it will include:
• A fresh 3* standard apartment with free high-speed Wi-Fi, air-conditioning, flat screen TV with UK and international channels. Kitchenette with fridge, toaster, & microwave
• All Inclusive food in the Buffet Restaurant from 9am to 9pm
o Lunch: 1pm – 3pm
o Dinner: 7pm – 9pm
o Between these hours, snacks will be served.
• Local alcoholic and soft drinks are available from the Bar from 11am – 8pm every day

When you book a Self-Catering Apartment at Club B by BH Mallorca for Summer 2020 it will include:
• A fresh 3* standard apartment with free high-speed Wi-Fi, air-conditioning, flat screen TV with UK and international channels.
• Kitchenette with fridge, kettle & toaster

When you book an All Inclusive Apartment at BH Mallorca Apartments it includes:
• Full access in BH Mallorca 4* Hotel from 9am to 9pm
• Unlimited access to Island Beach Club with the most exclusive daytime pool parties (selected dates)
• Unlimited ‘Twisted Water Park’ access; the world’s first ‘Adults Only Water Park!’ 9 insane slides, 3 giant Jacuzzis and an amazing wave pool.
• BH Fitness, our 1000m2 outdoor gym
• Food and drink from 9am to 9pm in BH Mallorca Hotel.

When you book a Room Only Apartment at BH Mallorca Apartments it includes:
• Access to the pool area of BH Mallorca Apartments
• Access to onsite bar and restaurant (paid service)

Our All Inclusive food service runs from 9am to 9pm every day. Breakfast is offered in our buffet restaurant from 9am to 11am, Lunch from 1pm to 3pm and Dinner from 7pm to 9pm. In between these times, snacks are available. Soft drinks, local lager and wine are available in the restaurant area.
Our Bar service runs daily from 11am to 8pm. This includes local alcoholic and soft drinks

All Inclusive upgrades are available. Please contact the reception desk.

We have 3 types of suites available at BH Mallorca. Standard Suites with views of the hotel surroundings, Pool View Suites looking over our fabulous pool areas and waterpark and Island Beach View offering vistas of our amazing beach club and pool parties (pool parties on selected dates).

We have 2 types of apartments available at Club B by BH Mallorca. Pool View Apartments have great views of the pool area and our Standard Apartments have views of the hotel surroundings

All apartments are standard with views of the surrounding areas of the hotel.

There are two ways for Club B guests to have access to BH Mallorca Hotel: with a Club B Apartment Annex booking or by adding the “BH Experience Pass” to the reservation. Your ‘BH Experience Pass’ will give you access to Twisted Waterpark – the only over 18s waterpark with 9 high-adrenaline, white knuckle slides and our famous Aqualoop, which riders have described as a ‘human rollercoaster’!
Work out in our 1000m2 outdoor gym, BH Fitness, experience a legendary pool party at Island Beach Club (the place to be and be seen) and food and drink from 9am to 9pm. This must be booked prior to arrival with your booking agent.

You can check in any time after 14:00, and check out is before 11:00.

Yes, we have safes in every room. The cost is 5€ per day with a 5€ refundable deposit for the key.

Each guest is provided with one bath towel and one hand towel for room use. We ask you not to take these to the pool or beach.

Free hi-speed WiFi is available throughout the whole complex.

Yes. There is free street parking around the hotel and a public car park.

Island Beach Club and Twisted Waterpark open 11am – 8pm. The waterpark closes at 7pm. These times are subject to change without prior notice.

Please check our website or social media platforms for the latest updates:

- Facebook: BHmallorcaHotel
- Twitter: @BHMallorca
- Instagram: @bhmallorca

A VIP reservation is a great way to add a special touch to your holiday. We have Balinese beds available poolside and in the water. Packages can include:
• a Bali bed booking on one day of your stay (choice of day subject to availability)
• a 70cl bottle
• 3 jugs of soft drink or juice
• Fruit or candy brochette
Each bed can accommodate 4 people. Bookings can be made via our webpage or with the VIP Team in the hotel.

Sorry this is not included in the price.

What isn’t?! You’re a 3 minute walk from the legend that is BCM, 2 minutes from all the bars, clubs and party capital of the World that is Magaluf and just 5 minutes from one of Mallorca’s best beaches! What’s not to like?!

Yes. Breakfast is served until 11am, which is check out time. If you wish to extend your All Inclusive food and drink services until your departure time you may do so at the reception desk for a reduced price

Yes. There is a luggage room available to all our guests

Yes you can. These can be purchased from the reception desk. Cost varies depending on dates.

Yes, you can but this service is subject to availability. Please check availability and price with reception the day before departure.

Yes, please contact us at booking@gchmallorca.com with your name, booking reference, dates of stay and hotel name and we will happily explain the process.

No problem! For reservations made directly with us, contact us at booking@gchmallorca.com and we’ll do everything we can to help! I

BH Friends will have access to exclusive booking discounts, free room upgrades (subject to availability), discounts on our Clubs and get to hear all the news first!

Upgrades are strictly subject to availability. For room upgrades please speak to the reception desk on arrival. For late check outs, please contact the reception desk 24 hours prior to departure.

If you have any other questions or queries please do not hesitate to contact our dedicated team on info@gchmallorca.com