FAQ

The minimum age to stay at BH Mallorca is 18.

There must be at least one guest aged 18 years or above per booking. Each 17 year old must send written permission from a parent/guardian with a copy of the same parent’s passport. This can be sent to info@gchmallorca.com clearly stating the lead passenger name, arrival/departure dates and booking agent used.
The acceptance of your reservation is at the discretion of the hotel and we politely remind you that we reserve the right to refuse your booking and/or at check-in. If in doubt, please contact us.

Unfortunately this is not possible.

The maximum number of guests per room is 5. Please don’t ask us for anymore as we’ll have to say no!

A 30 euros deposit (per person) and the Sustainable Tourism Tax.

The 30€ deposit is a standard deposit for breakages. This is per person and must be paid in cash (Euros) at check-in. It will be refunded on your last day when you check out at 11am.

Customers visiting the Balearics (Mallorca, Menorca and Ibiza) are required to pay a Sustainable Tourism Tax. The amount of the tax depends on the category of the hotels. As BH Mallorca has 4 stars, the charge will be 3.30 euros per person per day (VAT included). This is payable at check in.
The official Government page is only available in Spanish so for more information please check:
See more information by clicking here:
See more information:

When you book an All Inclusive Suite at BH Mallorca it includes:
• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.
• All Inclusive food from 9am to 9pm including soft drinks, local beer and wine from the self service station.

o Breakfast: 9am – 11am
o Lunch: 1pm – 3pm
o Dinner: 7pm – 9pm
o Between these hours, snacks will be served
• Local alcoholic and soft drinks are available from the All Inclusive Bar from 11am – 8pm every day.

When you book a Room Only Suite at BH Mallorca it will include:
• Unlimited access to on-site Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Unlimited access to on-site Island Beach Club and all pool parties.

Our All Inclusive food service runs from 9am to 9pm every day. Breakfast is offered in our buffet restaurant from 9am to 11am, Lunch from 1pm to 3pm and Dinner from 7pm to 9pm. In between these times, snacks are available. Soft drinks, local lager and wine are available from the self service area.
Our All Inclusive drinks service runs daily from 11am to 8pm. This will include local alcoholic and soft drinks.

All Inclusive upgrades are available. Please contact the reception desk.

We have 2 types of suites available at BH Mallorca. Superior Suites with views of our fabulous pool areas and our Standard Suites with views of the hotel surroundings.

You can check in any time after 14:00, and check out is before 11:00.

Yes, we have safes in every room. The cost is 5€ per day with a 5€ refundable deposit for the key.

Each guest is provided with one bath towel and one hand towel for room use. We ask you not to take these to the pool or beach.

Free hi-speed WiFi is available throughout the whole complex.

Yes. There is free street parking around the hotel and a public car park.

Island Beach Club and Twisted Waterpark open 11am – 8pm. The waterpark closes at 7pm. These times are subject to change without prior notice.

Please check our website or social media platforms for the latest updates.
- Facebook: BHmallorcaHotel
- Twitter: @BHMallorca
- Instagram: @bhmallorca

Sorry this is not included in the price.

What isn’t?! You’re a 3 minute walk from the legend that is BCM (voted No.5 Club in the World!), 2 minutes from all the bars, clubs and party capital of the World that is Magaluf and just 5 minutes from one of Mallorca’s best beaches! What’s not to like?!

Yes. Breakfast is served until 11am, which is check out time. If you wish to extend your All Inclusive food and drink services until your departure time you may do so at the reception desk for a reduced price

Yes. There is a luggage room available to all our guests

Yes you can. These can be purchased from the reception desk.
Cost varies depending on dates.

Yes you can but this service is subject to availability. Please check availability and price with reception the day before departure.

If you are a group of 5 people or more you can contact our transfer partner at Transfer BH Mallorca
Please provide all passenger names and passport numbers together with the flight details (arrival/departure times, airport and flight numbers).
Once booked you will receive meeting point instructions and contact numbers.

Yes, you can pay 100% online in advance to secure your dream holiday

If you want to pay in advance please send us details below to payments@gchmallorca.com

• Name on Card
• Card number
• Expiry date
• 3 digit code on back of card.

Your card details will be only used for the amount and service you ask us. It will not be stored or saved after the amount has been deducted. This is only a service we are providing to help your holiday experience and if you want to pay on check in, this option is still available.

No problem! For reservations made directly with us, contact us at callcentre@gchmallorca.com and we’ll do everything we can to help! If you made a reservation with a travel agent or online, you will need to contact them directly

If you have any other questions or queries please do not hesitate to contact our dedicated team on info@gchmallorca.com