BH Mallorca’s FAQ in Magaluf

The minimum age to stay with us is 18.

There must be at least one guest aged 18 years or above per booking. Each 17 year old must send written permission from a parent/guardian with a copy of the same parent’s passport. This can be sent to info@gchmallorca.com clearly stating the lead passenger name, arrival/departure dates and booking agent used.

The acceptance of your reservation is at the discretion of the hotel and we politely remind you that we reserve the right to refuse your booking and/or at check-in. If in doubt, please contact us.

Unfortunately this is not possible.

In BH Mallorca Hotel the maximum number of guests per room is 5. In BH Club a maximum of 4 can be accommodated. BH Mallorca Apartments can sleep up to 6 in a two bedroom apartment.

A 30 euros deposit (per person) and the Sustainable Tourism Tax.

The 30€ deposit is a standard deposit for breakages. This is per person and must be paid in cash (Euros) at check-in. It will be refunded on your last day when you check out at 11am.

Visitors to the Balearic Islands are required to pay a Sustainable Tourism Tax. The amount of the tax depends on the category of the hotels. As BH Mallorca Hotel has 4 stars, the charge will be 3.30 euros per person per day (VAT included). BH Club and BH Mallorca Apartments have 3 stars so the charge will be 2,20 euros per person per day. (VAT included). This is payable at check in.

• Access to Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Access to Island Beach Club and all pool parties (pending confirmation)
• Access to BH Fitness, the world's largest outdoor Gym.
• All Inclusive food from 9am to 9pm
o Breakfast: 9am – 12.30pm
o Lunch: 1pm – 3pm
o Dinner: 7pm – 9pm
o Unlimited soft drinks
o 6 alcoholic drinks per person per day to be enjoyed at lunch (3 drinks) and with your evening meal (3 drinks)
o Between these hours, snacks will be served
• For BH Club and BH Mallorca Apartments guests access to BH Mallorca Hotel is from 9am to 9pm

• Access to Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Access to Island Beach Club and all pool parties (pending confirmation)
• Access to BH Fitness, the world's largest outdoor Gym.
• For BH Club and BH Mallorca Apartments guests access to BH Mallorca Hotel is from 9am to 9pm

• Access to Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Access to Island Beach Club and all pool parties (pending confirmation)
• Access to BH Fitness, the world's largest outdoor Gym.
• Breakfast: 9am – 12.30pm with tea, coffee and juice
• Dinner: 7pm – 9pm. Drinks are not included but our bar will offer a selection of drinks to purchase.
• For BH Club and BH Mallorca Apartments guests access to BH Mallorca Hotel is from 9am to 9pm

• Access to Twisted Waterpark with 9 hi-adrenaline slides, jacuzzis and wave pool!
• Access to Island Beach Club and all pool parties (pending confirmation)
• Access to BH Fitness, the world's largest outdoor Gym.
• Breakfast: 9am – 12.30pm with tea, coffee and juice
• For BH Club and BH Mallorca Apartments guests access to BH Mallorca Hotel is from 9am to 9pm

Our All Inclusive food service runs from 9am to 9pm every day. Breakfast is offered in our buffet restaurant from 9am to 12.30pm, Lunch from 1pm to 3pm and Dinner from 7pm to 9pm. In between these times, snacks are available. Unlimited soft drinks and 6 alcoholic drinks per day per person to be enjoyed at lunch (3 drinks) and with your evening meal (3 drinks).
Our Bar service runs daily from 11am to 8pm for the purchase of additional local alcoholic and soft drinks

We have 3 types of suites available at BH Mallorca. BH Suites with views of the hotel surroundings, BH Pool View Suites looking over our fabulous pool areas and waterpark and BH Island Beach View offering vistas of our amazing beach club and pool parties (pool parties pending confirmation on selected dates)

We have 2 types of apartments available at BH Club. BH Club Pool View Apartments have great views of the pool area and our BH Club Apartments have views of the hotel surroundings

All BH One Bedroom Apartments and BH Two Bedroom have views of the surrounding areas of the hotel.

Yes! From 9am to 9pm you have access to BH Mallorca Hotel including Twisted Waterpark, BH Fitness and Island Beach

You can check in any time after 14:00, and check out is before 11:00.

Yes, we have safes in every room. The cost is 5€ per day with a 5€ refundable deposit for the key.

Each guest is provided with one bath towel and one hand towel for room use. We ask you not to take these to the pool or beach.

Free hi-speed WiFi is available throughout the whole complex.

Yes. There is free street parking around the hotel and a public car park.

Island Beach Club and Twisted Waterpark open 11am – 8pm. The waterpark closes at 7pm. These times are subject to change without prior notice.

Please check our website or social media platforms for the latest updates:

- Facebook: BHmallorcaHotel
- Twitter: @BHMallorca
- Instagram: @bhmallorca

A VIP reservation is a great way to add a special touch to your holiday. We have Balinese beds available poolside and in the water. Packages can include:
• a Bali bed booking on one day of your stay (choice of day subject to availability)
• a 70cl bottle
• 3 jugs of soft drink or juice
• Fruit or candy brochette
Each bed can accommodate 4 people. Bookings can be made via our webpage or with the VIP Team in the hotel.

What isn’t?! You’re a few minutes’ walk from the nightlife and party capital of the World that is Magaluf, shops, restaurants and just 5 minutes from one of Mallorca’s best beaches!

If your booking is All Inclusive, Half Board or Bed & Breakfast you may take breakfast before check-out time which is 11am. If you wish to extend your food and drink services until your departure time you may do so at the reception desk for a reduced price.

Yes. There is a luggage room available to all our guests

Yes, you can but this service is subject to availability. Please check availability and price with reception the day before departure.

Yes you can. These can be purchased from the reception desk. Cost varies depending on dates.

Yes, please contact us at booking@gchmallorca.com with your name, booking reference, dates of stay and hotel name and we will happily explain the process.

No problem! For reservations made directly with us, contact us at booking@gchmallorca.com and we’ll do everything we can to help!

BH Friends will have access to exclusive booking discounts, free room upgrades (subject to availability), discounts on our Clubs and get to hear all the news first!

Upgrades are strictly subject to availability. For room upgrades please speak to the reception desk on arrival. For late check outs, please contact the reception desk 24 hours prior to departure.

This depends on your chosen tariff.
Pay As You Want: Payment Monthly & Low Deposit options: You can change, modify or cancel free of charge up to 30 days before your arrival. With less than 29 days (12:00) before arrival at the hotel, modifications and / or cancellations will not be accepted and payments made will be non-refundable.
Full Flexible: Cancellations made up to 5 days prior to arrival will be free of charge.
Cancellations made less than 5 days (12:00) prior to arrival will be charged with 100% of the total booking value.

If you have any other questions or queries please do not hesitate to contact our dedicated team on info@gchmallorca.com