The personal data provided by the User will be added to a file controlled by TENTMORE S.L. (a FERGUS group company) in line with current legislation and regulations on the protection of personal data, and in order to ensure the correct functioning of the website, the delivery of the services requested on the website, and any other services that may be required during the stay at the hotel. Users’ personal data will be treated as required by the mentioned legislation and regulations, and will be stored for the amount of time strictly required for compliance with said regulations.

To this end, tent Hotels* uses the salesforce.com platform located at The Landmark @ One Market Street, San Francisco, CA 94105, USA. To achieve this, data will be transferred to the USA, a country that adheres to the Privacy Shield recognised in Decision (EU) 2016/1250 of the European Commission. These transfers are regulated by standard contractual clauses. You can see more information at https://www.salesforce.com/es/company/privacy/

You are hereby informed that your data will be transmitted to banks, governmental bodies and the competent authorities, as well as to any organisation that may provide a service to TENTMORE, S.L. in relation to additional services that may be required by guests. This transmission is essential to comply with current regulations. Data may also be transmitted to group companies that are involved in providing the requested service.

TENTMORE, S.L has adopted the technical and organisational measures required to guarantee the security and integrity of personal data and thus avoid its alteration, loss, processing or unauthorised access.

Whenever personal data is requested for the delivery of services contracted through the website, Users will be duly informed of the conditions and purpose of their processing.

Users will be solely responsible for the accuracy of the data provided. The data requested in the forms on the Website are strictly required to be able to respond to requests. Refusal to provide mandatory data will mean that the service for which it is requested will not be able to be provided. Complementary data may also be provided on a voluntary basis to improve the quality of the services provided.

Use of cookies

In accordance with Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that this website uses cookies: Files that the TENTMORE, S,L. server sends to your computer to provide information on the pages visited by Users so we can learn more about browsing patterns and personalise the information displayed to Users on the website. If you would like more information please view our Cookie Policy (https://www.fergushotels.com/static/pdf/cookies_es.pdf).

Security

Access to transactional services occurs in a secure environment using protocols to protect any data transmissions. The secure server establishes a connection to ensure that information is encrypted before transmission. This ensures that the transmitted data is only intelligible to the client device and the destination server.

Privacy policy

In compliance with regulations on personal data protection, TENTMORE, S.L. declares informed that the personal data provided by Users and controlled by TENTMORE S.L. will be processed in order to allow the appropriate management of the website and for the purposes set out below, depending on the type of service requested:

CONTACT Form: respond to requests for information made by Users. The data may be used to send electronic messages about services offered by TENTMORE, S.L.

EXCLUSIVE OFFERS Form: to send information, news and offers that may be of interest to Users related to the products and services offered by TENTMORE, S.L. The data may be used to send electronic messages about services offered by TENTMORE, S.L.

ONLINE CHECK IN form: to register the data legally required for the accommodation of guests in the hotel. If Users give their consent, the data may be used to send electronic messages about services offered by TENTMORE, S.L.

TENTMORE, S.L has adopted the technical and organisational measures required to guarantee the security and integrity of personal data and thus avoid its alteration, loss, processing or unauthorised access. Users’ personal data will be treated as required by the mentioned legislation and regulations. Users must ensure their personal data is accurate and up to date.

Users will be solely responsible for the accuracy of the data provided. The data requested in the forms on the Website are strictly required to be able to respond to requests. Refusal to provide mandatory data will mean that the service for which it is requested will not be able to be provided. Complementary data may also be provided on a voluntary basis to improve the quality of the services provided. If Users also provide the data of any third parties, they must assume the obligation of informing them about the content of this policy.

Users expressly accept the content of the legal notice that regulates the provision of services.

The contact data provided by Users may be used to send marketing messages about products or services offered by TENTMORE, S.L. Users may opt out of receiving said marketing messages when providing the data and every time they receive one of the messages, all free of charge. Users can also unsubscribe by sending an “unsubscribe” request to lopd.tenthotels@tenthotels.com

Users have the rights of access, rectification, opposition and cancellation of their data. These rights may be exercised free of charge by writing to TENTMORE, S.L., Gremi Hortolans, 11. Floor 1, Door 12 07009 Palma de Mallorca - Spain, along with a photocopy of your ID or any other document proving your identity.

Online reservations service

Certain parts of the TENTMORE, S.L. website allow the possibility of booking online. Their use requires the mandatory reading and acceptance of the booking conditions defined by TENTMORE, S.L.

In order to make or manage bookings, Users may have to use the services of third parties. List of providers used for the booking engine, room availability, bookings and insurance on the website:

- INTEDOCS SOLUCIONES DIGITALES SL, with tax ID number B64554629 and registered office at Dr. August Pi i Sunyer 9-11, Bajos, 08034, Barcelona, with telephone number 930013880 and email address info@witbooking.com, for the purpose of managing hotel reservations.

FLEXMYROOM INSURETECH, S.L., a company with registered office in Benidorm (03503 - Alicante), Calle Gerona, 13, Local CA 18, and with Tax ID number B42687616, with the sole purpose of allowing you to benefit from the insurance this company offers. The company will delete your personal data when the service has ended and all legally defined periods have been respected. You can exercise your right to access, rectify, delete, limit the use of, oppose the use of and exercise the portability of your data by writing to the following email address data@flexmyroom.com.

* FERGUS GROUP HOTELS: FERGUSMED SL (B57813602), NUEVO TURISMO SL, CALA BLANCA SUITES SA, HOTJAR SL (B07075609), LOOPING WEBS SLU, EVERGUS ACTIVOS HOTELEROS SL, FERGUSNOVA SL, SOLLER BEACH SL (B57108391), TENTMORE SL (B16630147), NANTAI INVESTMENTS 2021 SLU (B02999282), SAYEN INVESTMENTS SLU (B02999290), HOTEL BLANCO DON JUAN SL (B17056433), INVERSIONES INMOBILIARIAS CALA LLONGA SA (B07054075), BAY TOBAGO SLU (B10740454)